Refund & Cancellation Policy

1. Platform, integration, and subscription fees

• Platform access, integration, subscription, support, and other technology fees are defined in the applicable commercial agreement or order form.
• Unless that agreement states otherwise, fees for completed work, consumed services, and elapsed subscription periods are non-refundable.
• Approved credits or refunds are applied using the method and timeline agreed with the merchant or partner.

2. Cancelling ongoing Services

Cancellation requires written notice in accordance with the applicable commercial agreement. Charges accrued up to the effective cancellation date, including committed minimums and third-party costs where applicable, remain payable. Suspension or closure may be delayed where transaction, settlement, dispute, or legal obligations remain open.

3. Purchases made from a merchant

Nikspay is a technology service provider and is not the seller of goods or services purchased from merchants using our infrastructure. The merchant decides whether an end customer is eligible for a refund under the merchant’s policy and applicable law. The merchant must initiate an approved refund through the available payment channel.

4. Refund processing

An approved refund is normally sent to the original payment method through the applicable bank or payment partner. Credit timing depends on the customer’s bank, payment network, and reconciliation status and may typically take five to seven working days after initiation. Nikspay cannot accelerate processing controlled by those third parties.

5. Failed or duplicate transactions

Where money is debited but a transaction fails or a genuine duplicate is confirmed, a reversal is normally processed to the original payment method. Bank and network timelines may take five to seven working days. If the credit is not visible after the applicable period, the customer should first contact the merchant with the transaction reference, date, amount, and payment method.

6. Chargebacks and disputes

Chargebacks and payment disputes are handled under the rules and evidence timelines of the relevant bank, card network, payment network, or regulated partner. Merchants must respond to notifications within the stated deadline and remain responsible for resulting debits, fees, or reserve adjustments where applicable.

7. Raising a refund-related query

Submit the query through the contact section on our home page, call +91 85569 71583, or write to our registered office. Include the merchant name, transaction ID, transaction date, amount, payment method, and a concise description. Do not send passwords, OTPs, API keys, card PINs, or full card details.

8. Changes to this policy

We may update this policy to reflect changes to our Services, partner processes, or legal obligations. The date above identifies the latest published version.